Common questions about shopping with Avorelia. Can't find what you need? Reach out via the contact info in our footer.
Orders are dispatched within 1–3 business days. Standard delivery typically takes 7–15 business days from dispatch, depending on your location. You'll get a tracking link by email once your order ships.
Yes — free shipping on all orders over $49. For smaller orders, a flat-rate shipping fee is shown at checkout.
We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as PayPal. All payments are processed securely with SSL encryption.
Absolutely. Once your order ships, we'll send a tracking link to the email you used at checkout. You can also find tracking info under "My Orders" if you have an account with us.
Contact us within 15 days of delivery with your order number and a photo. We'll arrange a replacement or full refund at no cost to you.
Returns are accepted within 15 days of delivery on eligible items, in original packaging and unused condition. See our Delivery & Returns page for full details.
No — you can check out as a guest. Creating an account lets you track orders easily and saves your details for next time, but it's optional.
Get in touch as soon as possible. If your order hasn't yet been dispatched, we can usually update or cancel it. Once it's shipped we can no longer make changes.
Yes. We use SSL encryption on all pages where you enter sensitive information, and we never store full card details on our servers — everything goes through trusted payment processors.
Visit our contact page to send us a message. We aim to respond within 2 business days.